We hope you enjoy your item as much as we enjoyed creating it for you! We strive to provide as much detail as possible about each of our items so that you can make an informed purchase decision. If, however, our items didn't live up to your expectations, or you have changed your mind, you can contact us to begin the return process.
Please keep in mind before purchasing that we only offer store credit for returns and order shipping costs are not refundable.
If, however an item arrived damaged or defected, please contact us immediately so we can fix this for you! Please see below for the details on how to return items of this nature.
Returns and other claims are accepted for a 40 day period after the shipping date to allow the customer a full 30 days with the product and allow 5 days for shipping each way. The customer is responsible for the return shipping cost and the order Shipping and Handling is not refundable. If an order is returned after 40 days it is refused and returned to the customer. If the return arrives after 40 days it is refused and returned to the customer.
At this time, we only offer returns and not exchanges. If you would like to exchange an item, the best thing to do would be to return your item, receive your store credit and purchase the item you would like instead.
We only accept returns for items that are still new and unused.
TO BEGIN THE RETURN PROCESS
Please forward the email you received from us regarding your order confirmation to Josephine@JosephineKimberling.com and let us know the item(s) you would like to return. No questions asked and no need to let us know why! Changing your mind is completely OK. Please wait for us to respond to your email and issue you an RMA number for your return, before you actually ship your order to us.
Once your RMA number is issued, print out your original order confirmation email, circle the item(s) you are returning, write your RMA number up at the top, and place it in your shipment along with the item(s).
Take your shipment to the carrier of your choice (UPS, USPS, FedEx) and return it to the address listed on the packing list, which came with the original shipment.
When shipping the order back to us via UPS, USPS or FedEx please be sure to obtain a tracking number and insure the package in case it is lost in transit! The tracking number will allow you to trace the package in case it is lost and will permit you to file a claim with UPS, USPS or FedEx.
If you ship the order back to us via USPS, be sure to request Delivery Confirmation and insure the package.
All returns are processed within 24 hours of receipt of your package.
For any merchandise that is defective in workmanship or material and for which you make a claim within thirty (30) days after receipt of the merchandise, we will elect to either repair, replace, or refund the purchase price.
To initiate the return process for defective items, please forward the email you received from us regarding your order confirmation to Josephine@JosephineKimberling.com. Please provide detail on what exactly is defective and on what item. If you can provide quick phone pictures to show what is defective, that will be very helpful so we can address this with our factory. If we have the same item(s) in stock, we'll send a replacement out to you directly, free of charge. If we do not have the same item(s) in stock, we'll issue a full refund to you for the cost of the item(s) plus the original shipping costs.
Please wait for our reply to your email claim within 24-48 hours for next steps.
When making such a claim, you must submit both the original packing slip and the defective merchandise itself, unless these conditions are waived by us in writing. This paragraph constitutes our sole obligation as to the merchandise, and you acknowledge that this paragraph sets forth your exclusive remedy for any breach of warranty or other duty related to the merchandise or quality thereof.